If you have any concern at all that your package will not make it on time please email us at firstname.lastname@example.org or call us at 323-522-6459 before placing your order.
Year-Round Shipping Rates and Methods
Sundstrom utilizes UPS for all domestic orders. Please see the chart below for shipping options. These delivery timeframes for the mentioned methods only apply to US addresses within the contiguous 48 states.
Over $250 - Free Ground Shipping
$8 - UPS Ground - (orders up to $250)
$20 - UPS 3 Day Select
$30 - UPS 2 Day Air
$40 - UPS Next Day Air Saver
Sundstrom offers free shipping on exchanges. Please inquire with email@example.com to request return label for exchange.
Please note that orders will only be shipped once payment and delivery details have been approved. Delivery time frames begin from the date of dispatch.
All shipments valued over $500 will require signature upon delivery. Sundstrom will not assume the risk of loss and title for merchandise for any orders that opt for no signature requirement at checkout.
Returns and Exchanges
If for any reason you are not happy with your purchase, we will accept returns or exchanges on items that were purchased at full price and that are returned in their original unworn, unwashed condition with all tags intact. Shoes will be accepted only if returned in their original, undamaged shoebox or bag.
We do not accept returns on jewelry, sunglasses, apothecary, and beauty.
Please email firstname.lastname@example.org within 5 days of receiving your order to be issued a Return Authorization Number (RA#). Returns must be postmarked within 5 days of receiving your RA# to be eligible for return/exchange. All returns that do not meet the 5-day requirement for RA# request will only be considered for online store credit or exchange. If an item(s) are returned for exchange, please inquire to be provided a return label.
Upon acceptance of the return package, refunds will be processed within 5 business days, at which time you will be notified by email. Please allow 5-7 business days for your refund to post to your account statement. Refunds will be given in the original method of payment.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
All items purchased on sale or with a promotional code are considered final sale. Items will not be eligible for return/exchange or store credit.
Sale price adjustments will be returned in the form of online store credit only.
Sundstrom uses USPS for all international deliveries. Rates are calculated based on destination and weight of package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client.
Items will be shipped from Los Angeles, CA with an official invoice declaring the exact total of merchandise purchased in US dollars.